HELP CENTER
How can we help?
Guides and answers for setting up reminders, billing, and customer records.
Getting Started
Customer Records
Follow-up Reminders
Broadcast Campaigns
Analytics
Billing & Account
Frequently asked questions
Do my customers need to install WhatsApp?
Yes — customers need WhatsApp installed on their phone. Ferbz sends messages to the phone number stored in their customer record. If WhatsApp is not installed, the message will not be delivered.
Can I use Ferbz without a WhatsApp Business account?
You need a WhatsApp Business number to send reminders. Ferbz guides you through connecting one during onboarding — the process takes about 10 minutes.
Is customer data stored securely?
All customer records are encrypted at rest (AES-256) and in transit (TLS 1.3). We never share customer data with third parties. See our Privacy Policy for full details.
What happens to my data if I cancel?
You can export all your data at any time from the dashboard. After cancellation, your data is retained for 14 days so you can complete your export, then permanently deleted.
Can multiple staff members use one account?
Yes. Pro plan accounts support up to 5 users with role-based access.
Still stuck?
Our support team typically responds within 2 hours on business days.