Our story
Built for the local business at the corner of every neighbourhood
Ferbz started in 2023 when our founder watched a family member miss three consecutive follow-ups because the local business they trusted had no way to check back in. The owner cared — she just had no tool.
We set out to fix that with the simplest possible stack: WhatsApp (which every customer already uses), a lightweight customer record system, and automated daily queues. No complicated ERP. No six-week onboarding. Just reminders that actually get sent.
2,400+
Local businesses served
18 M+
Reminders sent
94 %
Follow-up recovery rate
4 countries
India · UAE · Kenya · UK
What we believe
Business owners first
Every feature is tested against the real daily workflow of a busy service counter — not a product manager's spreadsheet.
Simple by design
A staff member should be able to send reminders without training. If it needs a manual, we redesign it.
Privacy by default
Customer data stays yours. We encrypt it, never sell it, and delete it the moment you leave.
Built to last
Local businesses run for decades. We build infrastructure that works reliably at 6 AM every morning, not just on demo day.
Where we are headed
Ferbz is expanding its reminders engine to support regional languages, adding an integrated billing module, and building a network analytics layer so multi-location businesses can see customer retention across all locations in one view.
We are a small, focused team. If you want to see a feature, tell us — most of our best ideas have come from business owners who emailed support@ferbz.com at 7 AM before their counter opened.