TUTORIALS
Learn Ferbz in short bursts
Each tutorial is under 6 minutes. Watch on your phone between customers or let your staff learn at the counter.
Account setup in under 5 minutes
Create your account, set your business name and address, and send a test reminder before your counter opens.
Importing customers from Excel or CSV
Download the import template, fill in customer names, phone numbers, and items or services, then upload with one click.
Connecting your WhatsApp Business number
Scan a QR code to link your WhatsApp Business account. No app installation required on the business computer.
Understanding the daily queue
Walk through the morning queue: who is due today, who is overdue, and how to mark a customer as followed up.
Customising reminder message templates
Edit the default reminder text, add your business name, and create a personalised message in your regional language.
Running a broadcast campaign
Create an event announcement, segment customers by interest or purchase history, and schedule the broadcast for Monday morning.
Reading retention analytics
Understand reminder sent vs delivered vs responded, track recovered follow-ups month on month, and export data to CSV.
Adding staff and setting permissions
Invite a billing assistant, give them access only to the daily queue, and restrict analytics to owner-only view.
Need a live walkthrough instead?
Book a 30-minute onboarding call with our team. We will screen-share through setup, import your first customers, and send a live test reminder together.
BOOK A DEMO