How Triveni Wellness Boosted Same‑Day Bookings by 27% with Ferbz — a viral WhatsApp broadcast advantage
Triveni Wellness used Ferbz to turn a spontaneous WhatsApp broadcast into a surge of same‑day spa bookings, lifting footfall and repeat visits.
01 — THE CHALLENGE
Triveni Wellness, a modest spa and wellness centre, struggled with low weekday footfall and relied on manual phone calls that often missed clients.
Inconsistent weekday traffic
Only 15% of bookings came on weekdays, limiting revenue potential.
Manual follow‑ups
Staff spent about 4 hours daily confirming appointments and sending reminders via personal WhatsApp.
No data on messaging impact
Without analytics, the owner could not gauge which communications drove repeat visits.
02 — THE SOLUTION
Ferbz gave Triveni Wellness a unified WhatsApp‑centric workflow that automated reminders, enabled targeted broadcasts, and measured outcomes.
Broadcasts
A one‑off, limited‑time “Mid‑Week Refresh” offer was sent to all Clients via the official WhatsApp Business API.
Automation
Ferbz drafted a two‑step follow‑up journey: immediate confirmation and a reminder 2 hours before the offer expired.
Appointments
Clients booked directly from the WhatsApp message, with auto‑generated confirmations and a reminder clock.
Retention analytics
The platform tracked booking lift, repeat‑visit rate, and message read stats in real time.
The broadcast went viral among existing Clients, generating a 27% jump in same‑day bookings on the day of the offer.
03 — THE RESULTS
27%
Increase in Same‑Day Bookings
42%
Rise in Repeat‑Visit Rate over 30 days
3.2x
WhatsApp Response Rate
12+
Hours Saved per Week on Manual Calls
The WhatsApp broadcast surprised us – it spread like word‑of‑mouth and filled the centre that afternoon. Ferbz turned a one‑time promo into a repeatable growth engine.
— Neha Mehta
Owner, Triveni Wellness
Triveni Wellness offers Ayurvedic massages, aromatherapy, and personalized wellness packages in Udaipur.
- Industry
- Spa
- Location
- Udaipur, India
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