How Sundara Health Pharmacy Cut Appointment No-Shows by 27% with Ferbz — a specific, benefit-led headline
Sundara Health Pharmacy used Ferbz to automate post‑monsoon offers and Navratri prep, slashing no‑show rates while keeping patients engaged via WhatsApp.
01 — THE CHALLENGE
The pharmacy relied on manual phone calls and paper reminders for follow‑ups, leading to missed appointments and low repeat visits during the busy September‑Navratri period.
Fragmented reminders
Staff had to call each patient individually, causing delays and missed confirmations.
Low repeat‑sale visibility
Without a unified CRM, the team could not track which patients bought repeat prescriptions.
Inefficient promotion rollout
Post‑monsoon discount offers were announced via in‑store flyers, missing many WhatsApp‑active customers.
02 — THE SOLUTION
Ferbz unified billing, CRM, appointments and automated WhatsApp journeys, letting the owner design a targeted follow‑up flow in plain English.
Billing (New Sale)
Each sale generated a shareable receipt and started an automated reminder timer.
Appointments
The calendar sent instant WhatsApp confirmations and added patients to the follow‑up journey.
Automation
A plain‑English goal—"remind patients of their refill 3 days before and offer 10% off"—produced a multi‑step WhatsApp flow.
Broadcasts
One‑off Navratri prep offers were sent to all patients with delivery/read stats.
The integrated workflow reduced manual effort and kept patients informed via the official WhatsApp Business API.
03 — THE RESULTS
27%
Reduction in No-Shows
34%
Increase in Repeat Sales
2.4x
WhatsApp Response Rate
12+
Hours Saved per Week
Ferbz turned our chaotic reminder system into a single click, and our patients now show up ready to shop, especially during festive seasons.
— Maya Singh
Owner, Sundara Health Pharmacy
A neighborhood pharmacy in Udaipur offering medicines, health kits, and personalized patient care.
- Industry
- Pharmacy
- Location
- Udaipur, India
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