CASE STUDY

How Sukoon Spa Cut No-Shows by 27% with Ferbz — a Ganesh Chaturthi boost

Sukoon Spa used Ferbz to automate festive bookings and reminders, slashing no‑shows during Ganesh Chaturthi.

Sukoon SpaSpaUdaipur, India

27%Reduction in No‑Shows

01 — THE CHALLENGE

Before Ferbz, Sukoon Spa struggled with last‑minute cancellations and missed revenue during the high‑traffic Ganesh Chaturthi period.

Manual booking confirmations

Staff had to call each client, leading to delays and errors.

No‑show tracking

There was no systematic way to flag or follow up on missed appointments.

Limited post‑visit engagement

Clients received generic thank‑you notes, resulting in low repeat bookings.

Vibrant yellow buildings and shops with lanterns on a street

Photo: Anton Pavlov / Unsplash

02 — THE SOLUTION

Ferbz introduced a fully automated WhatsApp workflow that handled booking, reminders, and post‑session follow‑ups, all from a single dashboard.

Appointments

Clients booked via a calendar that sent instant WhatsApp confirmations.

Automation

Ferbz generated a multi‑step reminder journey in plain English for the festive period.

Broadcasts

A targeted Ganesh Chaturthi promotion was sent to all clients with delivery and read stats.

Retention analytics

The spa monitored repeat‑visit rates and no‑show trends in real time.

The automated reminder flow alone reduced missed bookings dramatically.

03 — THE RESULTS

27%

Reduction in No‑Shows

42%

Increase in Repeat Visits

3.2x

WhatsApp Response Rate

12+

Hours Saved per Week

“

Ferbz turned a chaotic festive rush into a smooth, predictable flow – our staff can finally focus on the clients, not the paperwork.

— Maya Desai

Owner, Sukoon Spa

ABOUT THE BUSINESS

Sukoon Spa offers personalized wellness therapies and massage treatments in the heart of Udaipur.

Industry: Spa
Location: Udaipur, India

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