How Shanti Aura Spa Cut No-Shows by 31% with Ferbz — a Ganesh Chaturthi advantage
Shanti Aura Spa used Ferbz to automate festive booking confirmations and reminders, reducing missed appointments during Ganesh Chaturthi.
01 — THE CHALLENGE
Before Ferbz, Shanti Aura Spa struggled with last‑minute cancellations and low attendance for its Ganesh Chaturthi special packages, leading to under‑utilized therapist time.
Manual confirmations
Staff called each client to confirm appointments, which was time‑consuming and often missed.
No‑show tracking
There was no systematic way to track missed bookings or follow up with clients.
Limited repeat business
Clients who missed a session rarely returned, keeping repeat‑visit rates low.
02 — THE SOLUTION
Ferbz centralized booking, reminders, and follow‑ups on WhatsApp, letting the spa automate the entire client journey.
Appointments
Clients booked online and received an instant WhatsApp confirmation via the official Business API.
Automation
The owner set up a plain‑English goal: “remind clients 24 hrs before their Ganesh Chaturthi package and follow up if they miss” and Ferbz generated a multi‑step WhatsApp journey.
Broadcasts
A festive broadcast promoted the limited‑time package and included a quick‑reply button to book.
Retention analytics
The dashboard showed a drop in no‑shows and measured repeat bookings after each campaign.
Automated WhatsApp reminders cut missed appointments without adding staff workload.
03 — THE RESULTS
31%
Reduction in No-Shows
48%
Increase in Booking Confirmation Rate
2.4x
WhatsApp Response Rate to Follow‑Ups
12
Hours Saved per Week
Ferbz turned our chaotic festive rush into a smooth, automated flow – we finally stopped losing revenue to no‑shows.
— Neelam Deshmukh
Owner, Shanti Aura Spa
Shanti Aura Spa offers Ayurvedic massages, aromatherapy, and wellness packages in Ujjain.
- Industry
- Spa
- Location
- Ujjain, India
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