How Moksha Aura Spa Cut No-Shows by 22% with Ferbz — a Ganesh Chaturthi boost
Moksha Aura Spa used Ferbz to streamline festive bookings, reducing missed appointments and lifting client engagement during Ganesh Chaturthi.
01 — THE CHALLENGE
Before Ferbz, the spa struggled with manual booking logs, missed follow‑ups, and low repeat visits, especially during the Ganesh Chaturthi rush.
Manual appointment handling
Staff entered bookings on paper, leading to errors and no automatic confirmations.
Low post‑booking engagement
Clients received no reminders, causing a 30% no‑show rate during the festive period.
No insight into repeat business
Without CRM analytics, the owner could not track which clients returned after their first visit.
02 — THE SOLUTION
Ferbz introduced an integrated workflow that automated confirmations, reminders, and post‑visit follow‑ups via WhatsApp Business API.
Appointments
Bookings were moved to Ferbz’s calendar with instant WhatsApp confirmation.
Automation
A plain‑English goal (“remind clients 24 hrs before their appointment”) generated a multi‑step reminder journey.
Broadcasts
A festive “Ganesh Chaturthi special” broadcast was scheduled, driving 15% more same‑day bookings.
Retention analytics
The dashboard showed repeat‑visit rates and messaging effectiveness in real time.
The combined automation cut no‑shows and freed staff time for more client care.
03 — THE RESULTS
22%
Reduction in No-Shows
31%
Increase in Repeat Visits
48%
Customer Engagement Rate
12
Hours Saved per Week
Ferbz turned our chaotic festive rush into a smooth, booked‑ahead schedule – our clients love the WhatsApp reminders and we finally see them return.
— Meera Patel
Owner, Moksha Aura Spa
Moksha Aura Spa offers Ayurvedic massages, aromatherapy, and wellness rituals in the heart of Ujjain.
- Industry
- Spa
- Location
- Ujjain, India
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