How Swasthya Pharmacy Cut No-Shows by 27% with Ferbz — a specific, benefit-led headline
Swasthya Pharmacy used Ferbz to automate appointment reminders and WhatsApp follow‑ups during Ganesh Chaturthi, slashing no‑shows and boosting footfall.
01 — THE CHALLENGE
Running a small pharmacy in Udaipur, Swasthya relied on manual phone calls and paper slips to confirm prescription pickups, leading to frequent missed appointments, especially during the Ganesh Chaturthi rush.
Manual reminders
Staff spent 2–3 hours each day calling patients, yet many still forgot their slots.
No‑show revenue loss
Around 30% of scheduled pickups never materialised, hurting daily cash flow.
Limited insight
The owner could not track repeat visits or the impact of festive promotions.
02 — THE SOLUTION
Ferbz unified Swasthya’s booking, messaging and analytics into a single WhatsApp‑based workflow, letting the team focus on dispensing while the platform handled patient communication.
Appointments
Patients booked pickups via an online calendar and received instant WhatsApp confirmations.
Automation
The owner defined a “Ganesh Chaturthi reminder” goal; Ferbz generated a three‑step WhatsApp journey (confirmation, 24‑hour reminder, day‑of‑pickup nudge).
Broadcasts
A one‑time festive offer broadcast reached 1,200 patients with delivery and read stats.
Retention analytics
The dashboard showed a 27% drop in no‑shows and a 12% lift in repeat pickups over the holiday week.
Automated WhatsApp reminders turned a chaotic festive period into a smoother, more predictable sales flow.
03 — THE RESULTS
27%
Reduction in No‑Shows
12%
Increase in Repeat Pickups
3.4x
WhatsApp Response Rate
10+
Hours Saved per Week
Ferbz took the guesswork out of appointment management – during Ganesh Chaturthi we saw fewer empty slots and more happy patients.
— Meera Desai
Owner, Swasthya Pharmacy
Swasthya Pharmacy is a neighborhood pharmacy in Udaipur offering prescription medicines, OTC products and health advice.
- Industry
- Pharmacy
- Location
- Udaipur, India
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