How Maple Ridge Pharmacy Cut No-Shows by 27% with Ferbz
Maple Ridge Pharmacy used Ferbz to automate appointment reminders and follow‑ups, slashing no‑shows during the Ganesh Chaturthi rush.
01 — THE CHALLENGE
During the festive Ganesh Chaturthi period, Maple Ridge Pharmacy saw a surge in walk‑ins and appointment bookings, but many patients missed their scheduled vaccinations and health checks.
High no‑show rate
Around 32% of booked appointments were missed, hurting revenue and inventory planning.
Manual follow‑ups
Staff spent hours calling patients individually, leading to inconsistent messaging.
Limited insight
The pharmacy lacked real‑time analytics on repeat visits and messaging effectiveness.
02 — THE SOLUTION
Ferbz replaced manual processes with its integrated WhatsApp‑based modules, letting the owner set up automated reminders and track outcomes from a single dashboard.
Appointments
The booking calendar sent automatic WhatsApp confirmations and reminder timers for each sale.
Automation
A plain‑English goal (“reduce missed vaccinations”) generated a multi‑step WhatsApp follow‑up journey.
Broadcasts
One‑off festive health tips were sent to all patients with delivery and read stats.
Retention analytics
The dashboard showed revenue, repeat‑visit rate, and messaging impact over time.
The combined workflow cut missed appointments without adding staff hours.
03 — THE RESULTS
27%
Reduction in No‑Shows
34%
Increase in Repeat Visits
2.2x
WhatsApp Response Rate
12
Hours Saved per Week
Ferbz turned a chaotic holiday rush into a smooth, data‑driven process – our patients appreciate the timely reminders and we finally see our schedule fill up.
— Maya Patel
Owner, Maple Ridge Pharmacy
Maple Ridge Pharmacy is a community pharmacy in Kelowna offering vaccinations, prescription services, and health consultations.
- Industry
- Pharmacy
- Location
- Kelowna, Canada
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