How Aaravwell Pharmacy Boosted Appointment Booking Rate by 30% with Ferbz — a specific, benefit-led headline
A small pharmacy in Udaipur used Ferbz to automate festive appointment reminders and WhatsApp follow‑ups, driving more bookings during Ganesh Chaturthi.
01 — THE CHALLENGE
Aaravwell Pharmacy relied on manual phone calls and paper reminders to manage health‑check appointments, especially during the Ganesh Chaturthi rush, leading to missed slots and low repeat visits.
Manual reminder overload
Staff spent hours each week calling patients, often missing the optimal reminder window.
Low booking conversion
Only about 45% of patients responded to phone prompts, leaving many slots empty.
No analytics on follow‑up effectiveness
The owner could not measure which reminders led to bookings or repeat sales.
02 — THE SOLUTION
Ferbz unified billing, CRM, appointments, and automation to let the pharmacy send timed WhatsApp messages and track their impact without extra staff effort.
Appointments
Integrated calendar sent automatic WhatsApp confirmations at booking.
Automation
Plain‑English goal “increase Ganesh Chaturthi health‑check bookings” generated a multi‑step reminder journey.
Broadcasts
One‑off festive WhatsApp blast announced special health‑check packages with delivery/read stats.
Retention analytics
Tracked booking conversion, repeat‑sale frequency, and message response rates.
The automated WhatsApp flow freed staff time and nudged more patients to confirm their slots.
03 — THE RESULTS
30%
Increase in Appointment Booking Rate
48%
Rise in Repeat‑Visit Sales
2.4x
WhatsApp Response Rate
12
Hours Saved per Week
With Ferbz we stopped the endless phone‑call marathon and saw our health‑check slots fill up automatically during the festival rush.
— Arun Mehta
Owner, Aaravwell Pharmacy
Aaravwell Pharmacy is a neighborhood pharmacy offering medicines, basic diagnostics, and seasonal health‑check packages.
- Industry
- Pharmacy
- Location
- Udaipur, India
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