How Mogra Bean Café Cut Order No-Shows by 33% with Ferbiz — a specific, benefit-led headline
Mogra Bean Café used Ferbz to automate WhatsApp confirmations and follow‑ups, slashing no‑show rates and freeing staff time.
01 — THE CHALLENGE
The café relied on manual phone calls and handwritten logs for reservations, leading to frequent no‑shows and wasted kitchen prep time.
Unreliable bookings
Customers often forgot their reservation time, causing a 22% no‑show rate.
Time‑intensive reminders
Staff spent 3–4 hours daily sending manual WhatsApp messages.
No visibility on repeat visits
Without a CRM, the owner could not track which customers returned.
02 — THE SOLUTION
Ferbz introduced a unified workflow that combined appointments, automated WhatsApp journeys, and a simple CRM.
Appointments
Bookings are captured in a calendar that auto‑sends a WhatsApp confirmation.
Automation
A plain‑English goal (“remind customers 12 hrs before”) generated a multi‑step WhatsApp reminder sequence.
Broadcasts
One‑off “Your table is ready” messages were scheduled with delivery stats.
Retention analytics
The dashboard showed a drop in no‑shows and a lift in repeat orders.
The integrated WhatsApp flow cut manual effort and kept more diners on schedule.
03 — THE RESULTS
33%
Reduction in Order No‑Shows
48%
Increase in WhatsApp Response Rate
2.6x
More Repeat Orders per Month
12
Hours Saved per Week
Since switching to Ferbz, our tables stay filled and my team can focus on serving, not chasing reservations.
— Aditi Mehta
Owner, Mogra Bean Café
Mogra Bean Café is a neighborhood spot in Udaipur serving specialty coffee and light bites.
- Industry
- Café
- Location
- Udaipur, India
Stop losing customers to forgetfulness.
Ferbz runs the reminders. You run the business. Free to start — no card needed.
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