How Kesar Bean Café Saved 12.4 Hours per Week with Ferbz — a specific, benefit-led headline
Kesar Bean Café streamlined its appointment flow and WhatsApp communications with Ferbz, freeing up staff time for service.
01 — THE CHALLENGE
Before Ferbz, Kesar Bean Café struggled with manual appointment scheduling and fragmented WhatsApp follow‑ups, leading to frequent order no‑shows and staff spending hours on phone calls.
Manual booking bottleneck
Customers called or messaged the counter, creating a queue and errors in slot allocation.
Low WhatsApp response
One‑off messages had a 19% read rate, so many reminders were missed.
No visibility into repeat visits
The owner could not track how many customers returned after their first order.
02 — THE SOLUTION
Ferbz introduced an integrated workflow that automated bookings, reminders, and analytics, all through the official WhatsApp Business API.
Appointments
Customers now book via a calendar that sends instant WhatsApp confirmations.
Automation
A plain‑English goal (“remind customers 2 hours before their slot”) generated a multi‑step WhatsApp journey.
Broadcasts
Weekly promotional broadcasts were scheduled with delivery and read stats.
Retention analytics
The dashboard showed repeat‑visit rates and revenue impact of each WhatsApp campaign.
The combined automation cut manual follow‑up work dramatically.
03 — THE RESULTS
12.4
Staff Hours Saved per Week
31%
Reduction in Order No‑Shows
58%
Increase in WhatsApp Read Rate
22%
Growth in Repeat‑Visit Rate
Ferbz turned our chaotic booking process into a smooth, automated flow, giving us back precious time to focus on serving customers.
— Arun Mehta
Owner, Kesar Bean Café
Kesar Bean Café is a neighborhood café in Udaipur serving specialty coffee and light bites.
- Industry
- Café
- Location
- Udaipur, India
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