Rebook More Clients with Ferbz's Automated WhatsApp Reminders

To use Ferbz's automated WhatsApp reminders, owners start by navigating to the Automation tab in their Ferbz dashboard. From there, they can create a new automation journey by clicking on the "Create Automation" button. Next, they describe their goal in plain English, such as "rebook clients who haven't booked in 30 days." Ferbz's AI then drafts a multi-step WhatsApp journey using the business's own templates.

For example, let's say the owner of "Serene Spa" wants to rebook clients who haven't booked in 30 days. They would create a new automation journey with the following settings:

• Trigger: 30 days since last booking
• Message 1: "Hi [Client Name], we miss you! Book your next massage now and get 10% off. Reply 'BOOK' to schedule."
• Message 2 (sent 7 days later): "Hi [Client Name], don't forget to book your next session! Limited spots available. Reply 'BOOK' to schedule."
• Message 3 (sent 3 days later): "Hi [Client Name], last chance to book your next session! Reply 'BOOK' to schedule."

The owner can then review and customize the journey on the visual canvas, adding or removing messages as needed. Once the journey is created, Ferbz will automatically enroll clients who meet the trigger criteria, sending them the reminder messages at the designated times.

To illustrate this, let's say Serene Spa has 100 clients who haven't booked in 30 days. Ferbz will automatically enroll these clients in the reminder journey, sending them the first message. If 20 clients respond to book a session, Ferbz will remove them from the journey. The remaining 80 clients will receive the second message, and so on. By using Ferbz's automated WhatsApp reminders, Serene Spa can increase client retention, reduce no-shows, and save time for staff.

Ferbz's automated WhatsApp reminders help spas and wellness centres owners in several ways. First, they save time by automating the reminder process, reducing the need for manual follow-ups. Second, they increase client retention by sending timely reminders, reducing the likelihood of clients forgetting to rebook their next session. Third, they provide valuable insights into the effectiveness of reminder campaigns, allowing owners to refine their messaging and improve results.

For example, let's say Serene Spa uses Ferbz's automated WhatsApp reminders to rebook clients who haven't booked in 30 days. By automating this process, they can recover 27% of clients who would have otherwise been lost, resulting in an additional ₹43,200 in revenue per month. This is based on an average of 100 clients per month, with an average revenue per client of ₹1,440. By using Ferbz's automated WhatsApp reminders, Serene Spa can increase revenue, reduce no-shows, and improve client retention.

In addition, Ferbz's automated WhatsApp reminders can help spas and wellness centres owners to reduce the likelihood of clients forgetting to rebook their next session, which is a common pain point in this industry. By sending timely reminders, owners can ensure that clients receive notifications about their upcoming appointments, package expirations, or membership renewals, reducing the likelihood of no-shows and increasing client retention.

To get started with Ferbz's automated WhatsApp reminders, sign up for a trial account at https://dashboard.ferbz.com/. Our support team is available to help you set up and customize your reminder journeys. You can also contact us at support@ferbz.com for more information. With Ferbz, you can increase client retention, reduce no-shows, and save time for staff, all while providing a better experience for your clients.